Frequently Asked Questions
Seller Questions
My Products
- What is a Seller Discount “Marketing cost”?
- How do I submit a resource for the TPT Newsletter?
- How do I list a product from my Google Drive?
- What is Meta Pixel (Facebook Pixel) and how do I add it to my store?
- How do I upgrade a Digital Download resource to an Online Resource?
- What are resource testimonials?
General Seller Questions
- Seller Milestone Program
- What is TPT Live?
- What is the TPT Yearbook?
- Who can view my Store Ranking?
- How is the Store Ranking calculated?
- What is TPT University?
Payout and Fees
- How do I add a transfer method in Hyperwallet?
- Do I have to provide my SSN when registering for Hyperwallet?
- I don’t live in the US. Do I have to fill out a W8-BEN form when registering for Hyperwallet?
- What types of Seller accounts are offered on TPT?
- How can I cancel my Premium Seller subscription?
- Seller Fees and Payout Rates
Seller Guidelines
- What does TPT do if they suspect a resource in my store contains malware?
- TPT Content Guidelines
- Can I offer a growing bundle or progressive bundle?
- Can I offer resources that are hosted on a third party site?
- Guidelines around utilizing other sites
- I have a question about copyright. Can you help?
Seller Dashboard
- What are keywords and how are they calculated in the Search Analytics table?
- Why don’t my total keyword earnings match my store earnings?
- What is the “Search Analytics” feature and how does it work?
- How is the Product Insights Report different from the Seller Dashboard?
- Why does the “Totals” row not always add up the way I expect in my Product Insights Report?
- Why is the delta for Conversions only shown as value change on the Product Insights Report?
My Product Statistics
- Where can I find statistics on my products?
- What if I don’t know what the terms on My Products Statistics page mean?
- My conversion rates seem low to me. Any suggestions?
- Sometimes I switch a product between free and paid. Will doing that affect my product statistics?
My Store
- How do I offer Seller Coupons and Discounts for Buyers?
- How do I throw a Collaborative Sale?
- What is a “Note to Followers?”
- How do I respond to Buyer questions?
- As a Seller, how do I set an away status?
- How do I add, edit or change my profile picture?
My Customers
- What do I do if a Buyer is unhappy?
- What if a Buyer asks me a technical question?
- How do I refund a Buyer?
- Can I contact my Buyers outside of TPT?
- What if Buyers are having trouble opening my ZIP files?
- How do I notify Buyers that I've uploaded a revised version of my product?
Virtual Assistant (VA) Login
Bundles
- What are bundles?
- What's the best way to post a bundle on TPT?
- How do I turn an existing resource in my store into a Bundle?
- I’m trying to upgrade an existing resource to a TPT Bundle but the “Start Upgrading to a TPT Bundle” button isn’t there.
- What is the new Bundles feature and how is it different than traditional bundles?
- What should I know about upgrading my existing bundle?
Seller Video Questions
- What kind of video can I upload?
- What file type can my video be?
- What kind of video should I not upload?
- What frame rate should I use?
- How should I use the supporting document option for video resources?
- What is a preview for a supporting document?
Video Previews for Resources
- What should be included in a video preview for my resource?
- What are the benefits of creating a video preview for a resource?
- How is a video preview different from a regular thumbnail or preview?
- Do I have to create a video preview for my resource?
- What file type can my video preview for my resource be?
- How long can my video preview for my resource be?