Frequently Asked Questions
Seller Questions
My Products
- What are resource testimonials?
- How do I change or remove a featured testimonial?
- How do I add a product to my TPT store?
- What file type can my product preview be?
- How can I make my PDF resources easier for Buyers to access?
- What file types are supported on TPT?
General Seller Questions
- What is TPT University?
- How do I sell on TPT?
- Does TPT have a referral program?
- I live outside of the U.S. Can I sell on TPT?
- What should I do if I no longer wish to be a Seller?
Payout and Fees
- How do I add a transfer method in Hyperwallet?
- Why am I getting an error message when selecting PayPal as a transfer method in Hyperwallet?
- Do I have to provide my SSN when registering for Hyperwallet?
- I don’t live in the US. Do I have to fill out a W8-BEN form when registering for Hyperwallet?
- What types of Seller accounts are offered on TPT?
- How can I cancel my Premium Seller subscription?
Seller Guidelines
- What does TPT do if they suspect a resource in my store contains malware?
- TPT Content Guidelines
- Can I offer a growing bundle or progressive bundle?
- Can I offer resources that are hosted on a third party site?
- Guidelines around utilizing other sites
- I have a question about copyright. Can you help?
Store Dashboard
- What kinds of store data can I view on the dashboard graph?
- How is traffic data calculated?
- Do my sales reflect on My Sales Dashboard instantly?
My Product Statistics
- Where can I find statistics on my products?
- What if I don’t know what the terms on My Products Statistics page mean?
- My conversion rates seem low to me. Any suggestions?
- Sometimes I switch a product between free and paid. Will doing that affect my product statistics?
My Store
- How do I add, edit or change my profile picture?
- Why do I have to make my first downloadable product free?
- How much should I charge for my products?
- Can I delete my Primary Free resource or change it to a priced resource?
- Someone else is using a store name just like mine, what can I do?
- Can I switch my Primary Free resource to something else?
My Customers
- What do I do if a Buyer is unhappy?
- What if a Buyer asks me a technical question?
- How do I refund a Buyer?
- Can I contact my Buyers outside of TPT?
- What if Buyers are having trouble opening my ZIP files?
- How do I notify Buyers that I've uploaded a revised version of my product?
Tax Questions
- Do I need to submit a W-9?
- When will I get my 1099-K?
- Why is TPT reporting gross sales rather than earnings?
- What if I became an LLC or corporation during the year?
- What is the difference between gross sales and earnings?
- If my business is incorporated as an S corp or a C corp, will I receive a 1099-K?
Virtual Assistant (VA) Login
Bundles
- What are bundles?
- What's the best way to post a bundle on TPT?
- How do I turn an existing resource in my store into a Bundle?
- I’m trying to upgrade an existing resource to a TPT Bundle but the “Start Upgrading to a TPT Bundle” button isn’t there.
- What is the new Bundles feature and how is it different than traditional bundles?
- What should I know about upgrading my existing bundle?
Seller Video Questions
- What kind of video can I upload?
- What file type can my video be?
- What kind of video should I not upload?
- What frame rate should I use?
- How should I use the supporting document option for video resources?
- What is a preview for a supporting document?
Video Previews for Resources
- Where should I start if I want to make video previews for my resources?
- What should be included in a video preview for my resource?
- What are the benefits of creating a video preview for a resource?
- How is a video preview different from a regular thumbnail or preview?
- Do I have to create a video preview for my resource?
- What file type can my video preview for my resource be?