If you’d like to refund a Buyer for a purchase they made in the last 365 days, our Customer Experience team can help issue the refund on your behalf. You can submit your request here.
Please note, we cannot issue refunds for purchases made more than 365 days ago.
If the Buyer is having technical issues, feel free to have them reach out for assistance through the TPT Bot. If they need additional support, the TPT Bot can help them send an email to our Customer Experience team.
Note: Refunds for purchases made through Venmo must be requested within 180 days of original purchase.