If you’re having trouble entering your gift code manually, you can try to copy and paste the code from your email instead. Some numbers and letters look alike (e.g. I - l - 1) which can make entering the characters manually difficult.
If you copy and pasted the code, make sure there are no spaces before or after the code.
Lastly, make sure you're entering the code in the "Gift Card" field at checkout. Entering a gift card code in the Promo Code field will result in an error.
If you’re still having trouble, contact us. In your message, please include the following information:
- Gift Card code
- Full name of the person who purchased the gift card
- Email address of the person who purchased the gift card