Frequently Asked Questions
Buyer Questions
- How do I stop following a Seller?
- Where can I see the free resources I've downloaded?
- How do I search for resources?
- What do I do if a Seller does not respond to my question?
- What is a promo code?
- Why is my credit card not being accepted when I attempt to check out?
My Purchases
- How do I pay for my resources?
- What should I post in the Ratings & Reviews section?
- How should I use the “Helpful” button?
- Where can I find my purchases?
- Can I let another teacher use one of my purchases?
- How do I buy multiple licenses?
Gift Cards
Purchase Orders
- Can I pay with a purchase order?
- TpT's W-9 and Your School's Tax Reporting Needs
- How do I use purchase orders to buy products on TpT?
- Why can't I select the purchase order payment option at checkout?
- How long does it take to process purchase order transactions?
- We want to buy from TpT, but our purchasing rules require that Sellers first sign a Sole Source Affidavit. Can we still buy with TpT?