Frequently Asked Questions
Buyer Questions
Buyer Questions
- Can I share or print out my Wish List?
- How can I view my Wish List?
- How do I stop following a Seller?
- Where can I see the free resources I've downloaded?
- How do I search for resources?
- What do I do if a Seller does not respond to my question?
Account Balance
- Where are my TpT credits and how do I use them?
- What are TpT credits?
- I left a rating and review for a product but it didn't post, what happened?
My Purchases
- Can I get a receipt in my native currency?
- How do I pay for my resources?
- What should I post in the Ratings & Reviews section?
- How should I use the “Helpful” button?
- Where can I find my purchases?
- Can I let another teacher use one of my purchases?
Gift Cards
- What can I do if the recipient of my Gift Card didn’t receive or lost their Gift Card code?
- How can I purchase a TpT gift card?
- I lost my gift card code, how can I recover it?
- Can I apply a gift card to my account balance?
- How do I use a TpT Gift Card?
- Does TpT offer gift cards?
Purchase Orders
- Can I pay with a purchase order?
- TpT's W-9 and Your School's Tax Reporting Needs
- How do I use purchase orders to buy products on TpT?
- Why can't I select the purchase order payment option at checkout?
- How long does it take to process purchase order transactions?
- We want to buy from TpT, but our purchasing rules require that Sellers first sign a Sole Source Affidavit. Can we still buy with TpT?
Google Drive & Online Resources
- What if my resource is added to the wrong Google Drive™ account?
- Why is my Google Drive™ resource unable to connect to Google?
- Why is my Google Drive™ resource still loading?
- How do I add a made for Google Drive™ resource to my Google Drive account?
- Why does TpT need access to my Google Drive™ for me to use certain digital resources?
Standards Crosswalking
Buyer Video Questions
- Where can I find videos that I’ve purchased or downloaded?
- Why can’t I download my video?
- What’s the difference between “Video Files” and a “Video”?