Frequently Asked Questions

General Technical FAQ

• What if my file isn't printing correctly?
• What if I need a password to print?
• What if I can’t download a file?
• What if I can't open a file?
• What if my ZIP file or PDF file is empty?
• Why is the “Download” button grayed out on a bundle I purchased?

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File types

• What is a ZIP file?
• What is a PDF file?
• What is a Notebook file?
• What is a Flipchart file?