When you purchase an “Online Resource” that is made for Google Drive, TPT will need to connect to your Google Drive account to copy the files.
You can add these resources to your Google Drive from the product page or from your “My Purchases” page. You’ll initially see a “Loading” button while TPT is connecting to your Google Drive account. See below:
Typically, the loading will only take a minute. If it’s taking longer than 1-2 minutes, it means that your device, browser, or network can’t connect to Google. There are a few things you can try to fix this:
- Try updating your browser to the most recent version. If you’re unsure what browser you’re using or the version, refer to this website.
- Try using another browser such as Google Chrome or Firefox. It’s possible that your browser has an add-on installed that is preventing the connection to Google.
- Be sure that cookies are allowed. Allowing them from account.google.com specifically should enable access to Google Drive. Instructions for each browser are here: Chrome, Firefox, Safari, Microsoft Edge.
- Manually add a Google Drive folder titled “TpT Purchases” and re-add the resource.
- Clear your browser's cache.
- To clear your cookies in most browsers, you can press Ctrl + Shift + Del at the same time on your keyboard on a PC, or Command + Shift + Del on a Mac.
If the steps above don’t work, you can also try:
- Restarting your internet network connection or try a different internet network.
- Temporarily disabling all anti-virus software or firewalls.
- Using another device if possible.
Still having trouble? Please let us know the steps you’ve taken and what you’ve attempted already, and send us that information via our contact form. We’re happy to help!