At TpT, we’re a community of collaborators. We believe that when educators come together, great things happen! The Ratings & Reviews system is your chance to interact with your Buyers and to flex your Customer Service muscles. What better place to bring that collaborative spirit?
To make sure everyone benefits from this system, please take a look at our guidelines:
- If you invite your Buyers to review your products, optimize for quality over quantity. TpT already incentivizes Buyers to leave reviews by awarding TpT credits. Offering additional rewards for leaving a positive review can undermine the value of the review to you, and to our Ratings & Reviews system in general. Therefore, to encourage honest reviews from Buyers, we ask that you not use incentives (such as raffles, giveaways, discounts, or forms of cash) in exchange for a positive review.
- Encourage reviews that offer an honest reflection of a Buyer’s experience with your resource, whether it is positive or negative. A constructive review, even if it’s negative, can help you understand where improvements may be needed. It also helps Buyers understand whether a resource is right for them.
- When your Buyers ask you questions in their reviews, use this chance to engage with them. Timely, thoughtful responses go a long way in creating loyalty and demonstrating a commitment to strong customer service.
- Treat others the way you want to be treated. It’s an oldie but a goodie! Resources are personal creations. If a review rubs you the wrong way, give yourself some time before you respond. You’ll want your best professional self to shine through each and every time you respond. Providing good customer service is also an excellent opportunity to really help your store stand out and attract new Followers!
To learn more about the Ratings & Reviews guidelines that we share with Buyers, check out the Buyer Ratings & Reviews FAQ Page. Again, please know that it’s OK for educators to leave negative reviews. This means we typically won’t remove a review unless it’s in violation of our policies. If you are concerned that a review left in your store could be a violation, you're welcome to reach out to us here.